Facilities Management Support

If you're responsible for keeping multiple sites running, drainage problems aren't just plumbing issues, they're operational risk. Blocked lines, smells, alarms, flooding, and repeat call-outs disrupt your service, create complaints, and eat up your team's time.

ICE Drainage provides facilities management support as part of our commercial maintenance service across London and the Home Counties. We work with facilities managers, property teams, and hospitality groups who need a responsive contractor, clear reporting, and a planned approach that cuts down reactive work.

FM support isn't one single service, it's how we work with you day to day. Our aim is to make drainage maintenance easier to manage by providing:

• A reliable contractor for planned and reactive work
• Clear communication and site coordination
• Consistent reporting for audit trails and internal sign-off
• Practical recommendations to reduce repeat issues
• Support across multiple sites with standardised outputs

If you're tired of chasing contractors for updates and evidence, we can help.

Typical drainage issues FM teams deal with

We commonly support FM teams with:

• Recurring blockages in toilets, sinks, urinals, and main lines
• Fat, oil, and grease build-up in hospitality kitchens
• ACO and channel drain maintenance
• Stack pipe and internal pipework cleaning
• High-pressure water jetting and descaling
• Root ingress and mechanical cleaning
• Chamber cleaning and condition checks
• Planned remedial work following surveys or investigations

Whether it's a single site or a portfolio, we'll help you get control of the recurring problems.

Planned maintenance that reduces reactive call-outs

Reactive call-outs are expensive, and they usually happen at the worst time. We help FM teams shift towards a planned approach by:

• Identifying repeat blockage locations and their likely causes
• Recommending realistic maintenance frequencies
• Scheduling works around your operating hours, including out-of-hours
• Flagging defects early so repairs can be planned and budgeted

If you want fewer emergencies, the maintenance plan is where the value is.

Reporting, evidence, and audit-friendly outputs

For FM teams, documentation matters. Where needed, we provide:

• Service reports with findings, work completed, and recommendations
• Photographic evidence, including before, during, and after shots where appropriate
• Notes on access constraints, risks, and limitations
• Clear next steps for internal approvals and follow-on work

If you have a preferred reporting format, tell us and we'll work to it where we can.

Out-of-hours work for minimal disruption

Many FM-managed sites can't afford disruption during trading hours. We can plan work for evenings, overnight windows, early mornings, or quiet periods and shutdowns. This is particularly useful for hospitality, retail, and other high-footfall environments.

Multi-site support for hospitality groups and portfolios

If you manage multiple sites, consistency is key. We can help by:

• Standardising maintenance scopes across locations
• Keeping reporting consistent, so it's easy to compare sites
• Tracking recurring issues and prioritising remedial work
• Reducing the admin time spent coordinating access and chasing updates

The goal is simple: fewer surprises and less time lost to drainage problems.

Why choose ICE Drainage?

Facilities management needs reliability, responsiveness, and clear communication. We offer:

• Coverage across London and the Home Counties
• A commercial-first approach, built around hospitality and FM needs
• Competitive pricing and practical recommendations
• Safety-led engineers working to industry standards
• Credentials including Safe Contractor, SSSTS, and Constructionline Gold

ICE Drainage is a specialist service expansion of ICE Cleaning, a leading sewage cleaning company in the UK.

Book facilities management support

If you need facilities management support for commercial drainage maintenance, ICE Drainage can help.

Contact ICE Drainage today. We'll help you reduce reactive call-outs, improve site reliability, and give you the reporting and evidence you need to manage drainage properly across your portfolio.