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Misconnection Investigations
We investigate and confirm drainage misconnections, so pipework can be corrected and problems stopped for good.
Rated 4.9 on Google
Suspect a Drainage Misconnection? Here's How We Help
A misconnection is when a pipe, appliance, or drainage run is connected to the wrong system, and it can cause persistent odours, repeat blockages, flooding, and compliance headaches that routine cleaning never fully fixes.
Our engineers will map your site's drainage, inspect access points for tell-tale signs, and use dye testing or CCTV to confirm exactly what's connected where. We'll provide clear recommendations for correcting the misconnection and preventing it happening again.
Contact our friendly team by calling 0203 870 1067 or sending an email to contactus@icedrainage.co.uk to learn more about our misconnection investigation services.
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Our misconnection investigations treatment process
Step 1 Contact
To book a free, no-obligation survey appointment, either give us a call on 0203828 7719 or email us on contactus@icedrainage.co.uk.
A member of our friendly support team will reach out to discuss your requests and provide an estimated cost for your Misconnection Investigations service.
If necessary, our technicians will visit the site to review the current situation.
Step 2 Quote
Adhering to all health and safety protocols, our technicians will assess the state of your property. They will then conduct a risk assessment to avoid unforeseen issues arising during the works.
Our team will make tailored suggestions concerning the best service for your situation and address any concerns or queries. You will receive a free, comprehensive quote for your Misconnection Investigations service.
Step 3 Works
Our qualified technicians will arrive promptly, fully uniformed with ID badges, ready to begin the work.
The service will be completed in accordance with the survey, adhering to all health and safety rules. We aim to maintain a safe working environment for all parties at all times.
Our team will review and document the completed work, making sure you're pleased with the job. We promise to leave your property safe and clean.
Step 4 After care
Here at ICE Drainage, we go the extra mile to ensure all clients are satisfied.
Our dedicated customer service team strive to converse with every client following the Misconnection Investigations service to make sure all expectations have been met.
You'll also be given the opportunity to write a Trustpilot review.
Emergency Hotline
0203 870 1067
Helpline open 24 hours a day, 7 days a week
When calling please have
the following ready:
- Your Name
- Company Name (if applicable)
- Site Postcode
- The problem you're having
- Email Address
Get a Quote
Misconnection Investigations FAQs
The basics
Why are misconnections a problem?
They can cause pollution, as wastewater ends up in rivers or streams instead of being treated properly.
What is a drain misconnection?
It's when a pipe, such as a washing machine or sink waste, is wrongly connected to the surface water system instead of foul drainage.
What happens if a misconnection is found?
We'll confirm the issue in a report and can carry out the repair needed to correct it.
Is fixing a misconnection a legal requirement?
Yes, water companies and the Environment Agency can require misconnections to be corrected.
Technologies used
How do you investigate a suspected misconnection?
Using methods like dye testing, smoke testing, and CCTV surveys to trace where pipes actually connect.
On the day
How long does an investigation take?
Most investigations take a few hours to a day, depending on the size of the site.
Why choose us?
- Cater to a wide variety of drainage situations
- Nationwide coverage, available 24/7
- Cater to commercial and domestic clients
- Free survey provided prior to quotation
- Emergency response team
- Offer a bespoke service designed to suit all your needs
- All technicians hold professional health and safety qualifications