Sewage Removal

If you're dealing with sewage in your property, you need fast, professional help. Sewage contamination is a serious health risk and can spread quickly through floors, walls, and fixtures if it's not handled properly.

ICE Drainage provides rapid sewage removal and emergency drainage support across London and the Home Counties, with strong experience supporting hospitality and commercial sites where hygiene and compliance are critical.

Acting quickly can make all the difference

Sewage incidents escalate fast. The longer contamination remains, the greater the risk of bacteria and pathogens spreading through the property, strong odours becoming embedded in materials, damage to flooring, plaster, joinery, and electrics, disruption to business operations, especially in hospitality, and higher clean-up and reinstatement costs.

If sewage has backed up internally or is visible externally, treat it as hazardous and keep people away from the affected area. Then call ICE Drainage.

Common causes of sewage back-ups

Sewage back-ups are usually caused by restricted flow in the drainage system, or by surcharge during heavy rainfall. We commonly attend incidents caused by blocked drains and sewers from wipes, sanitary products, or debris, fat, oil, and grease build-up, very common in hospitality, surcharged public sewers during storms and heavy rainfall, collapsed or displaced pipework restricting flow, root ingress catching waste and causing recurring blockages, blocked manholes and restricted chambers, and poor maintenance of commercial systems, including interceptors.

If the issue keeps happening, it's a sign there's an underlying defect or maintenance gap that needs investigating.

Our sewage removal process

Every sewage incident is different, but the priorities are the same: make the area safe, stop the source, remove contamination, and reduce the chance of it happening again.

Our sewage removal service typically includes an initial assessment covering contamination level, access, and any immediate hazards, identifying and stopping the cause, whether that's a blockage, surcharge, damaged pipework, or a localised issue, emergency drain clearance where a blockage is driving the back-up, controlled removal of contaminated water and waste to reduce spread and enable follow-on cleaning and drying, site-specific recommendations on further inspection, repairs, or maintenance, and clear documentation for facilities teams and insurers where needed.

Sewage removal for hospitality and commercial sites

Sewage incidents in hospitality can be operationally and reputationally damaging. A back-up in a kitchen, cellar, plant room, or customer toilet can mean immediate closure and lost revenue, food safety concerns, staff welfare issues, and customer complaints and reputational risk.

We support restaurants and commercial kitchens, hotels and serviced apartments, pubs and bars, retail and office premises, schools, public buildings, and managed estates, and facilities managers and multi-site operators.

If you manage multiple sites, ask us about planned preventative maintenance to reduce emergency incidents and keep drainage systems reliable.

Signs you may be heading towards a sewage back-up

Sometimes you get warning signs before a full sewage incident. Look out for toilets flushing slowly or gurgling, water backing up in sinks, showers, or floor drains, strong foul smells around drains or manholes, repeated blockages in the same area, and external chambers filling quickly after light use.

If you're seeing these signs, it's worth acting early to avoid a full back-up.

Preventing sewage back-ups

Many sewage incidents are preventable with the right maintenance, especially on commercial sites. We can help reduce risk with routine drain cleaning and jetting, gully and rainwater line maintenance, interceptor servicing and silt removal, grease management support for hospitality kitchens, drain inspections and condition reporting, and reactive call-outs backed by a planned schedule.

If your site has repeat issues, we can recommend a targeted plan based on usage, risk areas, and previous incidents.

Why choose ICE Drainage?

• Rapid emergency drainage response across London and the Home Counties
• Experience with foul water and contaminated environments
• Hospitality-first support, so we understand downtime and compliance
• Competitive pricing and practical recommendations
• Qualified engineers working to industry standards
• Credentials including Safe Contractor, SSSTS, and Constructionline Gold

ICE Drainage is a specialist service expansion of ICE Cleaning, a leading sewage cleaning company in the UK.

What to do if you have sewage in your property

If you're dealing with sewage right now:

• Keep people and pets away from the affected area
• Avoid contact with foul water, and treat it as contaminated
• If it's safe to do so, stop using sinks and toilets to reduce flow into the system
• If it's safe to do so, turn off electrics in affected areas
• Take photos or video for your records or insurance, if it's safe to do so
• Call ICE Drainage for urgent assistance

Avoid using harsh chemicals. They can be hazardous and won't resolve an underlying drainage restriction.

Get a free quote for sewage removal

Need urgent help with sewage removal or a sewage back-up? Contact ICE Drainage to get started. In many cases, we can provide an initial quote from a few photos and a short description of what's happened.

We cover London and the Home Counties, with support from our wider UK capability for urgent situations.