Multi-Site Drainage Contracts

If you manage multiple locations, drainage maintenance quickly turns into a coordination problem: different site contacts, inconsistent contractors, unclear reporting, and repeat issues that never seem to get resolved.

ICE Drainage provides multi-site drainage contracts across London and the Home Counties, supporting hospitality groups, facilities management companies, and commercial property teams who want a consistent, planned approach with clear reporting and fewer reactive call-outs.

What is a multi-site drainage contract?

A multi-site drainage contract is a structured maintenance arrangement covering a portfolio of sites. The goal is to standardise how drainage is maintained, reported, and improved over time.

Depending on your needs, a contract can include:

• Planned preventative maintenance (PPM) visits
• Reactive call-out support, with an agreed response approach
• Out-of-hours work to minimise disruption
• Service reports and photographic evidence
• Recommendations and prioritised remedial work
• Consistent communication for your FM team and site managers

Who these contracts are built for

We typically support:

• Hospitality groups, including restaurants, pubs, hotels, and leisure venues
• Facilities management companies managing multiple clients
• Commercial property portfolios
• Multi-occupancy buildings with shared drainage risk

If your sites have kitchens, high footfall, or variable loading, a planned contract can significantly reduce disruption.

Common problems multi-site contracts solve

A structured contract helps reduce:

• Repeat blockages and recurring call-outs
• Emergency issues during peak trading
• Time lost chasing contractors for updates and evidence
• Inconsistent maintenance standards between sites
• Budget surprises caused by reactive-only maintenance

It also improves visibility, so you can see which sites are high risk and why.

What's typically included

Every portfolio is different, but multi-site maintenance often includes a combination of the following.

Planned maintenance visits

• Routine inspections and condition checks
• Chamber checks and build-up assessments
• ACO and channel drain cleaning
• Stack pipe and internal pipework cleaning
• High-pressure water jetting, as required
• Descaling and de-rusting where build-up is common
• Targeted fat, oil, and grease control for hospitality kitchens

Reactive support, for when things go wrong

• Support for urgent blockages and operational disruption
• Practical fault finding and stabilisation
• Clear recommendations to prevent repeat failures

Reporting and evidence

• Service reports with findings, work completed, and next steps
• Photographic evidence, including before, during, and after shots where appropriate
• Notes on access constraints and site-specific risks

Standardised reporting for FM teams

Consistency is what makes multi-site contracts valuable. We aim to provide reporting that helps you:

• Compare issues across sites
• Track recurring problems and root causes
• Build an audit trail for compliance and internal sign-off
• Plan budgets and prioritise remedial work
• Reduce the admin time spent coordinating contractors

If you have a preferred reporting format or portal process, let us know and we'll align where practical.

Out-of-hours work across a portfolio

Many sites can't accommodate disruptive work during trading hours. We can schedule planned work across your portfolio for evenings, overnight windows, early mornings, or quiet periods and shutdowns. This is particularly useful for hospitality, retail, and other high-footfall environments.

A practical approach to remedials and upgrades

A good contract doesn't just maintain, it improves. Where we identify recurring issues, we'll recommend practical remedials such as:

• Changes to cleaning frequency, targeted at the problem area
• Root removal or cutting where ingress is present
• Mechanical cleaning, milling, or descaling where build-up is persistent
• Repairs to reduce repeat blockages, where defects are contributing

This helps you reduce the total cost of ownership over time.

Why choose ICE Drainage?

Multi-site maintenance needs reliability, clear communication, and consistent outputs. We offer:

• Coverage across London and the Home Counties
• A commercial-first approach, built around hospitality and FM needs
• Competitive pricing and practical recommendations
• Safety-led engineers working to industry standards
• Credentials including Safe Contractor, SSSTS, and Constructionline Gold

ICE Drainage is a specialist service expansion of ICE Cleaning, a leading sewage cleaning company in the UK.

Book a multi-site drainage contract

If you're looking for a multi-site drainage contract for hospitality or facilities management, ICE Drainage can help.

Contact ICE Drainage today. We'll help you standardise maintenance, reduce reactive call-outs, and get clear reporting across your portfolio, so drainage stops being a constant headache.