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Inbound Sales Advisor
| Salary | £25,000 to £35,000 a year, depending on experience |
| Commission | Uncapped, based on hitting sales targets, plus monthly sales and performance incentives |
| Location | Dartford, Kent DA2 6QD (office-based, in person) |
| Contract | Permanent, full-time |
| Hours | Shift rota, including some evenings and weekends |
| Employer | ICE Drainage |
If you are interested, please contact us at contactus@icedrainage.co.uk.
About us
ICE Drainage provides specialist drainage services across the UK for industrial, commercial and domestic clients. We are part of ICE Services Group, with our head office in Kent.
Our work includes:
- Drain unblocking, testing and maintenance
- Septic tank servicing and treatment plant installation
- Tanker services, including grease trap emptying
- Drainage installation
- Pump station repair
We are known for fast emergency response. When a drain blocks or floods, people need help quickly, so the first voice they hear matters.
The role
You will handle every inbound sales enquiry that comes into ICE Drainage. You will turn calls, emails and live chats into booked jobs, and make sure each customer feels looked after from the first minute.
You will speak to homeowners dealing with an urgent problem, as well as landlords, facilities managers and businesses booking planned work.
Because we respond to emergencies, the sales team works a rota that covers evenings and weekends.
You’re in good company. We’ve worked with the following commercial clients… View all
Why choose us?
- Cater to a wide variety of drainage situations
- Nationwide coverage, available 24/7
- Cater to commercial and domestic clients
- Free survey provided prior to quotation
- Emergency response team
- Offer a bespoke service designed to suit all your needs
- All technicians hold professional health and safety qualifications
What you will do
- Answer inbound calls, emails and live chats from new and existing customers
- Explain our drainage services clearly and answer questions
- Understand what each customer needs and book the right engineer or service
- Build strong, long-term relationships with commercial clients
- Work with the sales and marketing teams on ways to grow the business
- Hit and beat your sales targets
- Keep accurate records of every customer contact and sale in our CRM
- Keep up to date with the industry and what our competitors are doing
What you will need
- At least 3 years' experience in sales or customer service over the phone
- Experience in drainage, plumbing or another trade service is a plus
- Clear, confident communication skills
- Willingness to work shifts, including evenings and weekends
- Good organisation and time management
- The ability to work on your own and as part of a team
- Good working knowledge of Microsoft Office
- A proactive, results-focused attitude
- Knowledge of BigChange (JobWatch) CRM would be useful, but is not essential
What we offer
- £25,000 to £35,000 basic salary, depending on experience
- Uncapped commission
- Monthly sales and performance incentives
- Paid annual leave
- Company pension
- Gym membership
- Health and wellbeing programme
- Employee assistance programme (EAP)
- Free on-site parking
- Company events
- Full training and ongoing development
- Real chances to progress within the company
- A supportive team to work with